Deleting your data

You can ask for your CallEye account and its data to be deleted at any time. This page explains how, and what is deleted.

Requesting deletion

By email (no account required)

Write to contact@calleye.pro from the address attached to your account, with “Account deletion” as the subject. We reply within 5 working days and deletion takes effect within 30 days.

From the dashboard

An administrator can delete an agent from the “Agents” page. The agent loses access to the app immediately.

If you are an agent

Your account belongs to the organisation that employs you: ask your administrator, who can delete it. You can also write to us directly if you get no answer.

If you were called by a CallEye user

Your details were imported by the company that called you, and that company is responsible for them. Ask it for deletion. If you cannot identify it, write to us with the number that called you and the date, and we will pass your request on.

What is deleted

• Your account, your name, your email and your phone number
• Your session tokens (all your sessions are closed)
• The organisation’s lists, contacts and imported files, if the whole account is deleted
• The notes and call outcomes that were entered

What is kept, and why

• Invoices and accounting records: kept for 10 years, as the law requires. They contain no contact data.
• Anonymised technical logs: 90 days, with no identifying personal data, for security and diagnostics.
• Aggregated statistics: call counts and average durations, with no link to an identifiable person.

Timescales

See also our privacy policy.